E-bike/E-scooter Warranty Policy

E-bike/E-scooter Warranty Eligibility

The warranty is exclusive to the original owner who possesses the original purchase documentation. It applies solely to electric bikes, electric scooters, motorcycle-style electric bikes, electric mobility scooters, and kick-scooters purchased from Effibike Inc.. This warranty does not extend to products not specified above. Specific coverage of warranty depends on the signed warranty slip distributed to the owner of the e-bike purchased at check out. Only the original owner of the e-bike is eligible to request warranted repairs. Certain second-hand bikes may not include a full-scale warranty. 

Determining whether damage or defect is covered under the warranty shall be in the sole discretion of Effibike Inc.

Covered Components:

This warranty addresses manufacturing defects in materials and workmanship. It includes up to the replacement of defective components listed below: 

Battery:

1. lithium-ion batteries
2. original charger

Electric Component:

1. lights
2. wheel hub
3. motor
4. throttle
5. controller
6. wiring harness
7. LCD display

Frame:

1. frame (up to 3,000km)
2. stem
3. handlebar
4. seat post

The sub-lists above specify only the parts included in each category. Coverage is limited to the lists specified in the warranty slip. Please refer to the owner's warranty slip for full details.

Exclusions List (not exhausted):

• Normal wear and tear parts NOT covered: Any damage or deterioration of Covered Components due to normal wear and tear is not covered. 
• Items not listed under Covered Components, including seats, plastic housings, scratches, tires, tubes, brake pads, and similar parts.
• Damage from lack of maintenance, accidents, misuse, or abuse.
• Damage from water, road salt, and external substances.
• Labor for warranty repairs, covered only when performed at the original store of purchase. For repairs that are done on items that are not from Effibike the warranty coverage does not apply.
• Batteries and chargers must be maintained according to Effibike's guidelines and not exposed to freezing temperatures to maintain warranty validity. Battery damage done due to not charging the battery for extended period of time will not be covered by warranty.

Labor: 

• Labor for warranted repairs will be covered for the first 6 months.
• From the 7th to the 12th month, labor for warranted repairs will not be covered.

Limitations and Voiding of Warranty:

Warranty may void if the e-bike is altered from its original design or intended use, or if service and parts replacements are not performed by an authorized Effibike dealer/technician.

Warranty Extension:

For details on extended warranty plans, please consult your local Effibike dealer. The Extended Warranty could cover up to nearly all items under the original warranty, adhering to the same terms and conditions.

Disclaimer:

Effibike is not responsible for damage resulting from the use of incompatible chargers with lithium models, modifications, or repair/modification performed by a personal who is not a Effibike recognized technician.

Warranty Claim Procedures:

A valid proof of purchase is required for all claims. Contact the authorized Effibike dealer where the purchase was made or reach out to our customer support team at sales@effibike.com. After an evaluation performed by an Effibike recognized technician, Effibike may repair, replace, or refurbish defective components, with sole discretion. For parts requiring inspection or repair, the item must be returned to Effibike or an authorized dealer, with shipping costs borne by the customer.