Warranty Policy

Warranty Eligibility

The warranty is exclusive to the original owner who possesses the original purchase documentation. It applies solely to electric bikes, electric scooters, motorcycle-style electric bikes, and electric mobility scooters purchased from EFFIBIKE. This warranty does not extend to products not specified above.

Warranty Period

The warranty durations are as follows:

Electric Bikes:

• Frame: 2 years (up to 5000km)
• Motor: 2 years (up to 5000km)
• Controller: 1 year (up to 5000km)
• Battery & Charger: 6 months
• Other Components: 1 year (up to 5000km)

Warranty Coverage

This warranty addresses manufacturing defects in materials and workmanship. It includes the replacement of defective components, such as lithium-ion batteries, frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and associated hardware ("Covered Components").

Exclusions:

The following are not covered:

• Normal wear and tear parts NOT covered: Any damage or deterioration of Covered Components due to normal wear and tear is not covered. 
• Items not listed under Covered Components, including seats, plastic housings, scratches, tires, tubes, brake pads, and similar parts.
• Damage from lack of maintenance, accidents, misuse, or abuse.
• Damage from water, road salt, and external substances.
• Labour for warranty repairs, covered only when performed at the original store of purchase. For repairs that are done on items that are not from EFFIBIKE the warranty coverage does not apply.
• Batteries and chargers must be maintained according to EFFIBIKE's guidelines and not exposed to freezing temperatures to maintain warranty validity.

Limitations and Voiding of Warranty:

Warranty may void if the e-bike is altered from its original design or intended use, or if service and parts replacements are not performed by an authorized EFFIBIKE dealer/technician.

Warranty on Purchased Parts:

Parts are covered against defects in materials or workmanship for 90 days from purchase. EFFIBIKE will repair or replace defective parts free of charge, excluding damage from misuse, lack of maintenance, or normal wear and tear. Labour for warranty repairs is only covered when performed at the original store of purchase.

Warranty Extension:

For details on extended warranty plans, please consult your local EFFIBIKE dealer. The 1-Year Extended Warranty covers nearly all items under the original warranty except batteries, adhering to the same terms and conditions.

Disclaimer:

EFFIBIKE is not responsible for damage resulting from the use of incompatible chargers with lithium models or modifications that deviate from intended use, resulting in damage or injury.

Warranty Claim Procedures:

A valid proof of purchase is required for all claims. Contact the authorized EFFIBIKE dealer where the purchase was made or reach out to our customer support team. After evaluation, EFFIBIKE may repair, replace, or refurbish defective components. For parts requiring inspection or repair, the item must be returned to EFFIBIKE or an authorized dealer, with shipping costs borne by the customer.

For further assistance or to initiate a warranty claim, please contact your local EFFIBIKE dealer or our service team at warranty@effibike.com.